Privacy Policy

This Privacy Policy explains the method for collection, use, and disclosure of your personal information by Tealife and its related services (collectively, "Tealife") when you use the Tealife website and services ("Services"), purpose of use of such personal information, and method for handling of such personal information.

Tealife recognize the importance of protecting the personal information collected from you in the operation of this Site, and take reasonable steps to maintain the security, integrity and privacy of any personal information collected in accordance with this Privacy Policy.

  1. Personal information collected by Tealife, and purpose and reason of such collection of personal information
    Tealife will collect/use the following personal information collected from you mainly for the following purposes. In all cases where personal information is collected, there may be cases where personal information is collected and used for creating statistical materials in a manner that individuals cannot be identified, unless stated otherwise in Terms of Use prescribed by Tealife.

    (Purpose of use)
    • To operate, improve, personalize the Site and Services provided;
    • Communicate with you regarding User Account and Site updates;
    • Provision of Services and information related to the Site;
    • To send you more relevant educational content and marketing/advertising information from Tealife or on behalf of Tealife partners;
    • Development and research of new services;
    • Provision of notification relating to questionnaires, events and the like to users and provision of information to users via emails;
    • For system administration and to report aggregated statistical information about browsing patterns and actions which do not identify any individual; 
    • To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

    Please be assured that the personal information collected, used or disclosed for these purposes; Tealife will protect it as required under the relevant Personal Data Protection Act and other relevant legislation. In the event a data intermediary is used, the personal information disclosed to them is held with the same security and confidentiality measures and protocols that Tealife have.

  2. Information to be collected
    1. Personal information and information related to Users' Accounts: Tealife will collect your personal information related your accounts with Tealife, such as the name (first and surname), email address, other information to register as a User on the Site.
    2. Information related to the status of use: Tealife will collect information related to the devices you use for accessing the Site and/or Service as well as information from such devices. This includes IP address, type of browser and device, web pages that you visited prior to accessing Tealife's site, and personal identification information related to the devices being used. Furthermore, there may be cases where the devices being used (depending on the setting) may transmit position information to the Site.
    3. Information related to Cookies and other technologies: Tealife is providing, improving and protecting the Site by using Cookies and other technologies. For example, by using Cookies, it will be possible to store the User Name on your subsequent access or understand the usage status of the Service. Tealife is exerting efforts to improve the Service based on such information. While you may refuse the use of Cookies based on your browser setting, your use of the Site may be restricted in certain cases.

  3. Parties with whom Tealife may share/disclose personal information
    Tealife may in certain cases share/disclose personal information with others as described below.
    • Third parties in partnership or contractual relationship with Tealife: Tealife has partnered and concluded contracts with third parties for attaining the purposes described in this Privacy Policy. There may be cases where personal information acquired through the Site is shared with such third parties.

  4. Possibility of disclosure of information
    Tealife may disclose your personal information to a third party (a) when it is necessary to observe laws and ordinances, (b) when it is necessary to protect a person from death or serious bodily injury, (c) when it is necessary to prevent acts of fraud or abuse against Tealife or Users, (d) when it is necessary to protect the ownership of Tealife (e) when an order is issued by the government or court, (f) when it is necessary to improve public health and promote the sound growth of children, (g) when the information is used as statistical information in which personal information cannot be identified, (h) when the consent of users has been obtained, or (i) when Tealife otherwise determines that the disclosure of information is reasonably necessary.

  5. Transfer of personal information overseas
    Your personal information may be disclosed or transferred to relevant third parties (within or outside of your country) as required under law, pursuant to relevant contractual relationship (for example, where Tealife appoint third party service providers) or for the purposes stated in Section 3 and Section 4 above (or directly related to those purposes). Therefore, by using this Site, and providing Tealife with any personal information, you consent to the transfer of your personal information in accordance with this Privacy Policy.

  6. Management method of your personal information
    Tealife will take necessary and appropriate measures to safely protect your personal information. Furthermore, Tealife will continuously exert efforts to develop functions to safely maintain your personal information; provided, however, that Tealife does not warrant complete security, and will not be liable in any way for any damage caused by the vulnerability of security.

  7. Access, Retention and deletion of personal information
    To the extent necessary for achieving the purposes described in this Privacy Policy, Tealife will retain your personal information in the Services. If you delete your account and requests the deletion of your personal information, Tealife will delete your personal information. However, in the foregoing case, please take note of the following points: (1) it may take some time to delete your personal information from the Tealife server and its backup storage; (2) Tealife may in certain cases retain your personal information due to legal obligations, for dispute resolution, or upon enforcement of the written consent regarding Tealife; and (3) Tealife may anonymize personal information and permanently retain the same for the purpose of research, and the like.
    If you wish to verify the personal information you have submitted to Tealife or if you wish to check on the manner in which Tealife uses and processes your personal information, Tealife's security procedures mean that Tealife may request proof of identity before we reveal information. This proof of identity will take the form of full details of name and NRIC, Passport or FIN number. You must therefore keep this information safe as you will be responsible for any action which Tealife takes in response to a request from someone using your personal information.

  8. Contacting you
    To the extent that any of the communication means which you have provided Tealife (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the "DNC") or similar regulations in your home country, by agreeing to this Privacy Policy through your acceptance of Tealife Terms of Use, or by any other means of indication, you hereby grant Tealife your clear and unambiguous consent to contact you using all of your communication means you have provided to Tealife including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Section 3 and Section 4. This will ensure your continued enjoyment of Tealife Services.

  9. Amendment to this Privacy Policy
    Except to the extent limited by applicable law, this Privacy Policy may be amended or revised at any time, and by prominently posting notice of the amendment on the Site. The amendment of this Privacy Policy shall come into force at the time that the amended Privacy Policy is displayed on the Site.

  10. Inquiries
    If you wish Tealife to correct, amend or delete your information acquired by Tealife, or if you have any inquiries or concerns concerning Tealife, the Site, Services or privacy, please send your message to contact.

  11. Governing Law
    This Privacy Policy shall be governed by the laws of the Republic of Singapore. All disputes, arguments or disagreements arising between the parties arising out of or in connection with the Terms of Use shall be referred to and finally resolved by arbitration in the Republic of Singapore in accordance with the arbitration rules of the Singapore International Arbitration Centre. The arbitration proceedings shall be in English, and the number of arbitrators shall be one (1) arbitrator.

Updates on 14 March 2020